Return & Refund Policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns of unopened products within 14 days of delivery. To be eligible for a return, the item must be unused, sealed, and in its original packaging.

To initiate a return, please contact us at info@cellregen.health with your order number and reason for return. We will provide return instructions and shipping details. Customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, a refund will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. We will replace the item or issue a refund at no cost.

Non-Returnable Items

Opened products, items returned after 14 days, or products not purchased directly through our website are not eligible for return or refund.

For all return inquiries, please contact:
📧 info@cellregen.health